GDPR - Privacy Policy
Introduction
In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and the free movement of such data, as well as with the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18), Robotic d.o.o., headquartered in Zagreb, Croatia, at Srednjaci 10, registered in the Commercial Court Register in Zagreb (MBS: 02354365, OIB: 29625163887), as the data controller, has developed a Privacy Policy for its customers and service users.
This Privacy Policy is a unilaterally binding legal document based on the principles of personal data processing, transparently informing customers about the purposes of data collection, the legal basis for data processing, and customer rights concerning personal data. The purpose is to protect the personal data and privacy of customers.
Robotic d.o.o. is committed to protecting customer personal data by collecting only the data necessary to fulfill orders. Customers have the right to review and request the deletion of their data ("Right to Be Forgotten"). All user data is strictly protected and accessible only to employees requiring it for business purposes. Employees and business partners of Robotic d.o.o. are obliged to adhere to data protection principles.
Data Collection and Use
In the process of realizing the requested service and for providing notifications and information related to your order or other services, we will only use the information that you voluntarily provide to us.
We undertake not to sell, disclose or provide this information to third parties in a manner not specified in this statement.
The Privacy Policy applies to all personal data of users that we collect and process, directly or through our partners.
Personal data is any data that relates to a natural person whose identity is determined or can be determined, directly or indirectly.
Data processing is any action performed on personal data, such as collection, storage, use, access and transfer of personal data.
This Policy does not apply to anonymous data. Anonymous data is data that cannot be linked to a specific natural person
Data we collect:
Personal data: first name, last name, address, contact number, email address, OIB (Personal Identification Number)
Purpose of data collection:
Order processing - order processing and product delivery
Order
To place an order on this website, the user fills out a form with contact information (such as first name, last name, email address, address, phone number). This data is used exclusively for service delivery.
Corrections/Updating Personal Data
If the user's personal data changes or if the user no longer wishes to use our service, we enable the correction, updating or deletion of the user's personal data that we possess. This can be done by sending an email to the address: info@robotic.hr
Data Controller
Robotic d.o.o. with registered office in Srednjaci 10, 10000 Zagreb, is the controller of your personal data
Transfer to Third Parties
Personal data may be transferred to third parties, if there is a legal basis for the transfer.
Personal data may be transferred to the following entities:
Personal data of the contact person for delivery, i.e. first name and last name, delivery address and phone number, which we have received from you with the order confirmation, are forwarded to our logistics partner to prepare the products from your order and deliver them to the address according to your request. Business partners are authorized to use and contact you with this data exclusively for the purpose of delivering individual shipments, in accordance with our instructions.
The logistics service provider may request personal identification from the user upon delivery and/or record certain data from the document. If the user is not willing to provide such data necessary for the delivery of the package, i.e. proof of the ordering party, the delivery will not be executed or delivered.
How long do we keep your data
After the user has given consent to the storage and processing of their personal data, personal data is stored if the consent is not withdrawn or the so-called "Right to be forgotten" is requested. In this case, the data will be kept in the web shop system as long as there is a need to fulfill legitimate purposes, and at least until the order is processed.
Web shop
When buying on the web shop pages, we only collect data that is necessary for the delivery of the purchased goods and this data is stored for the purpose of making the purchase.
Changing and updating data
The user, at any time, has the right to access their data stored on the website where they can review, change and delete it.
Right to be forgotten
The user has the right at any time to request the deletion of personal data. This can be done by sending a request to the email address info@robotic.hr and the data will be deleted without delay except if there is a legal obligation to store the said data, legitimate interest and grounds for exercising your legal rights.
Right to be Informed
The customer has the right at any time to request information about whether their personal data is being processed and for what purpose, who is the data controller, the contact details of the data protection officer, which categories of personal data are processed, for how long they are processed or stored, who is the source for obtaining their personal data, who are all the recipients of their personal data, as well as the right to be informed about other rights under this policy (right to access, right to rectification, right to erasure, right to restriction of processing, etc.).
We will be able to provide you with a reply to your request only if the request is sent from an active email address that is registered in our software with accurate data within the email (name and surname, telephone number of the user requesting information) so as to protect you from the possibility of your personal data being exposed to a third party.
Right to Object
Right to Lodge a Complaint with the Supervisory Authority
The data subject has the right, based on their specific situation, to object at any time to the processing of personal data concerning them, in cases where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Robotic d.o.o., or where processing is necessary for the purposes of legitimate interests pursued by Robotic d.o.o. or a third party. Robotic d.o.o. shall no longer process personal data unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the customer, or for the establishment, exercise, or defense of legal claims.
If, despite all the measures taken to protect personal data, you believe you have grounds to object, please contact us via email at info@robotic.hr. In addition to filing a complaint with us, you can submit a complaint to the Agency for Personal Data Protection.
Right to Withdraw Consent
The consent of the data subject is one of the legal grounds for processing personal data relating to the customer. The customer has the right to withdraw the consent they have provided at any time. Withdrawal of consent does not affect the lawfulness of data processing carried out prior to the withdrawal of consent.
Security Measures for Personal Data Protection
These Internet pages implement all measures to protect user data. Access to all data about our users is restricted. Confidential data is only accessible to employees who need it to perform a specific service.
We take all reasonable measures to protect data, but we cannot guarantee the security of information transmitted to or from the internet, and therefore we are not responsible for information received in this manner by a third party. Robotic d.o.o. stores data exclusively within the EU.
Robotic d.o.o. may amend the Privacy Statement at any time by publishing the updated text on the Robotic d.o.o. web store pages. If the user does not agree with this Privacy Statement, they are instructed to stop using and not access the Robotic d.o.o. web store. Changes to the Privacy Statement take effect immediately upon publication on this website. Continued use of the site after the amendments take effect implies that the user confirms and accepts the amended Privacy Statement.